Quality
Quality Management System ISO 9001:2000
Centire as one of the few consulting companies has built Quality Management System (SMK) according to international standard ISO 9001: 2000 / EN ISO 9001: 2000, certified by the renowned certifying company DNV Certification B.V. This certificate is the guarantee that we strive in compliance with the standards of the quality management system and we adhere to all the responsibilities and requirements resulting thereof. The effort of our company is not only to implement the system flawlessly and successfully but also to improve and increase its efficiency.
We try not only successfull implement our system but also develope and increase its effectiveness.
Major part of the quality policy of our company
Due to the fact that one of the strategic goals of our company is to continue in the started pace of growth of the company and the market share the management realises that the inevitable assumption for further sustainable growth is introducing the systems for the management support and increasing the quality of overall functioning of our company.
At the current size of the company it is inevitable to secure clear rules for the co-operation, transparent competencies and efficient control of our products – our services provided to customers and the internal organisational activities alike within the individual organisational units as well as project teams.
Our force in the competition is to provide consulting services of high quality. We consider of uppermost importance to fulfil and overcome our customers’ expectations and the complex solutions to their requirements. The clients show their satisfaction in their continuous co-operation with us and by their evaluation in front of the third party. Our satisfied customers constitute the most efficient marketing tool for obtaining new clients.
The management of the company with co-operation with all our employees would like to develop the system of management quality according to standard STN EN ISO 9001:2000.
In order to improve the efficiency of quality management constantly the management defines the following areas of priority:
- to create conditions for constant improvement of processes and quality of work in all aspects of the company;
- to reach high level of satisfaction of the customers with the quality of services provided;
- to introduce new procedures and approaches;
- to compete efficiently in order to sustain growth and prosperity of the company;
- to build teamwork environment and stable team;
- to develop co-operation with the partners;
- to participate in the activities promoting the company (social responsibility).
Our company is a member of European Foundation for Quality Management
Centire is a member of European Foundation for Quality Management - EFQM.
Because of the membership in this foundation:
- We have access to the up-to date information and trends in the area of quality management and increasing the efficiency of the organization;
- We have access to the benchmarking of the best practice organizations applying for European quality award;
- We have possibility to use know-how obtained this way directly in the projects realised by us for our customers;
- We have possibility to use know-how obtained this way for constant increasing of quality of our offered services and increasing the customers’ satisfaction.
EFQM foundation was established in the year 1988 by the group of 14 significant European corporations, among those such as AB Electrolux, Fiat Auto, KLM, Nestlé, Philips Electronics, Renault or Volkswagen. The foundation, which had already had 770 members in the year 2002, defined its own EFQM Excellence Model and annual awards „ The European quality award“. The implementation of the subjected model of quality management nowadays runs in more than 20 000 European companies and institutions with the aim of creating products of higher quality and providing customers with services with higher quality.
The basic mission of EFQM model is to stimulate and support European companies when introducing tools and methods of improvements leading to exceptional satisfaction of the customers and employees with the impacts on the company as well as business outcomes and to support the managers of European companies in acceleration of the implementation processes of Total Quality Management as the determining factor for obtaining global competitiveness.
Quality brings us clients.
Quality brings us efficiency.
Quality brings us space for innovations and new products.
System of management quality certificate