Process management
In house training
Process management does not depend on the sector and the size of the business and is an important factor of success. Efficient process management helps reveal inefficiencies in the organisation, limitations and duplicated activities and identify the potential for their removal and for permanent savings and improvements to be reached.
The process view of the organisation offers the management a clear, quantifiable support for taking decisions, choosing alternatives to products and services, identifying suitable customer groups and “make-or-buy” decisions.
Seminar content
Introduction to process management:
- Development of approaches to process management,
- Process management tools.
Analysis of processes:
- Explanation of basic concepts and approaches,
- process model,
- organisational model.
Optimisation of processes and organisational structure:
- creation of a process model for optimisation,
- attributes of a process model and their use in optimisation
- method of optimisation
- example of project realisation to optimise the organisational structure and number of employees.
Cost cutting based on the quantification of the value of processes
- understanding profitability and costs using the Activity-Based Cost Management method,
- analysis of costs on input to individual processes,
- analysis of costs of individual sources in the business,
- identifying the cost reserves based on use of a cost model,
- practical calculation of the costs of activities and processes.
Presentation of an ABC model carried out in a selected sector:
- area of ABCM use,
- practice use of a cost model in the area of controlling – demonstration of a real solution,
- approach and conditions for successfully implementing ABCM.
Performance management:
- overview of approaches to performance management,
- measuring performance,
- introduction to BSC, relation between BSC and process management.
Quality management systems as a support for process management:
- overview of approaches to the quality management system,
- EFQM, model of excellence and process management,
- ISO and process management.