Quality Management in Public Administration 2006
4th International Conference on
Quality
On December 5th and 6th 2006, the fourth international conference on quality took place, entitled QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION, where our colleagues presented knowledge and experiences from the area of Process modelling and Benchmarking.
The subject of quality is more and more relevant in public administration. Up until now, certain models and tool of quality management were implemented in public administration such as the EFQM Excellence Model, the Common System of Quality Assessment (CAF model), Change Management or Performance Management. All these tools and models contributed to a situation where public administration increased the quality of its products and services and efficiently carried out its policy in areas where society requires it in order to increase its credit in the public eye.
Being open and responsible, having the courage to take decisions, looking for specific solutions instead of bureaucratic models, cooperating with other interested parties within and outside the organisation, efficiently implementing strategies and policies and not promising what you can’t deliver: this is the first step towards quality. The prerequisite for this step is realising that public administration services are services for society.
The conference’s programme was divided into a plenary part and the Fourth National Day of the CAF Model which was made up of workshops. The plenary part was devoted to the benefits of implementing the EFQM excellency model and the CAF model, the method of implementing the CAF model in Belgium, the Czech Republic and in Slovakia, benchmarking, the path from an integrated management system to implementing a quality model, Balanced Scorecard and knowledge management.
The workshops were devoted to three areas, which could be chosen in advance: point assessment according to the new version of the CAF 2006 model, the timetable for implementing the CAF model in 2007, and process mapping in public administration.